Welcome to Nesté. By accessing or purchasing from our website (nestesleep.com), you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. About Us

nestesleep.com is operated by Nesté, a company registered in the Netherlands. Throughout these Terms of Service, the terms “Nesté”, “we”, “us”, and “our” refer to Nesté. References to “you” or “your” refer to the visitor, user, or customer.

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that you:

–       Are at least 18 years of age, or have the consent of a parent or legal guardian;

–       Have read and understood these Terms of Service;

–       Agree to be bound by these terms and all applicable laws and regulations.

Nesté reserves the right to update or modify these terms at any time. Changes take effect upon publication to this page. Your continued use of the website following any update constitutes acceptance of the revised terms. We recommend reviewing these terms periodically.

3. Products & Descriptions

We make every reasonable effort to display our products as accurately as possible, including descriptions, dimensions, materials, and colours. However:

–       Colours may vary depending on your device’s display settings and screen calibration. We cannot guarantee exact colour accuracy.

–       Product descriptions are provided in good faith but may contain typographical errors or inaccuracies. We reserve the right to correct any errors and to update product information at any time without notice.

–       We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

4. Pricing & Availability

All prices are displayed in the currency shown at checkout and are inclusive of applicable VAT where required by EU law. Prices are subject to change without notice.

Product availability is not guaranteed. In the event that an ordered item is out of stock or unavailable after your order is placed, we will notify you as soon as possible and offer either an alternative, a back-order option, or a full refund.

Nesté reserves the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or abuse of promotional offers. If your order is cancelled after payment, you will receive a full refund within 14 days.

5. Orders & Payment

By placing an order, you confirm that:

–       All information you provide is accurate and complete;

–       You are authorised to use the payment method provided;

–       The order is placed for personal, non-commercial use unless otherwise agreed in writing.

Order confirmation via email does not constitute final acceptance of your order. We reserve the right to decline any order after confirmation if circumstances require it (e.g., a pricing error or stock discrepancy). In such cases, you will be notified promptly and any payment refunded in full.

We use third-party payment processors. By submitting payment information, you agree to their respective terms and authorise us to charge the applicable amount. We do not store full payment card details on our servers.

6. Shipping & Delivery

Nesté ships worldwide. By placing an order, you acknowledge and agree to the following:

–       Delivery estimates:  Delivery estimates are indicative only and not guaranteed. Transit times vary by destination and carrier.

–       Delays:  We are not liable for delays caused by customs clearance, carrier disruptions, natural events, or other circumstances beyond our reasonable control.

–       Import duties:  Import duties, taxes, and customs fees may apply depending on your destination country. These charges are the sole responsibility of the customer and are not included in our pricing. We recommend checking your local customs regulations before ordering.

–       Risk of loss:  Risk of loss passes to you upon handover to the carrier. If your order is marked as delivered but not received, please contact us promptly so we can assist in filing a claim with the carrier.

–       Incorrect address:  Nesté is not responsible for orders that cannot be delivered due to an incorrect address provided at checkout. Additional shipping costs may apply for re-delivery.

For specific shipping timeframes and available destinations, please refer to our Shipping Information page.

7. Right of Withdrawal (EU Customers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 calendar days of receiving your order (the “cooling-off period”). This right is provided under the EU Consumer Rights Directive.

To exercise your right of withdrawal, you must notify us before the 14-day period expires by contacting us at support@nestesleep.com with a clear statement of your decision to withdraw (including your order number).

Exceptions: The right of withdrawal does not apply to:

–       Products that have been used, washed, or are not in their original condition;

–       Products returned without original packaging where this affects resale value;

–       Sealed goods that have been unsealed after delivery and cannot be returned for hygiene reasons (where applicable).

Upon valid withdrawal, we will refund all payments received from you, including standard delivery costs (but not any additional costs for non-standard shipping), within 14 days of receiving the returned goods or confirmation of return, using the same payment method you used for the original transaction.

Return shipping costs are your responsibility unless the product is defective or the return is the result of our error.

8. Returns & Refunds

Beyond your statutory right of withdrawal, we want you to be satisfied with your Nesté purchase. Please refer to our Refund Policy for full details on eligibility, timeframes, and the return process, including how to initiate a return.

Refunds will be issued to the original payment method within the timeframe specified in our Refund Policy, unless otherwise agreed.

9. Defective or Incorrect Items

If you receive a product that is defective, damaged, or not as described, you must notify us at support@nestesleep.com within 30 days of receipt, providing your order number and photographic evidence where possible.

We will, at our discretion and in accordance with applicable consumer protection law, offer:

–       A replacement of the defective item;

–       A repair (where applicable);

–       A full or partial refund.

Your statutory consumer rights under Dutch and EU law are not affected by these terms.

10. Intellectual Property

All content on this website — including but not limited to text, images, logos, product photography, graphic design, and layout — is the intellectual property of Nesté or its licensors and is protected by applicable copyright and trademark law.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this website without our express prior written permission. Any unauthorised use may give rise to a claim for damages and/or be a criminal offence.

11. User Conduct

When using our website, you agree not to:

–       Use the website for any unlawful purpose or in a manner that violates these terms;

–       Attempt to gain unauthorised access to any part of the website or its related systems;

–       Transmit any harmful, offensive, or disruptive content;

–       Use automated tools (bots, scrapers, crawlers) to access or collect data from the website without our written consent;

–       Impersonate any person or entity or misrepresent your affiliation with any person or entity.

12. Disclaimer of Warranties

Our website and products are provided “as is” and “as available”. To the fullest extent permitted by applicable law, Nesté makes no warranties, express or implied, including but not limited to:

–       Warranties of merchantability or fitness for a particular purpose;

–       That the website will be uninterrupted, error-free, or free of viruses or other harmful components;

–       That any errors on the website will be corrected.

Nothing in this clause affects your statutory rights as a consumer.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Nesté shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — our website or products, including but not limited to loss of profit, data, or goodwill.

Our total aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

14. Force Majeure

Nesté shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, war, supply chain disruptions, or carrier failures. We will notify you as soon as reasonably practicable and take steps to minimise the impact of such events.

15. Privacy & GDPR

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to the processing of your personal data in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR).

16. Cookies

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences at any time via the cookie settings available on our website. For full details, please refer to our Cookie Policy.

17. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. Nesté has no control over and accepts no responsibility for the content, privacy practices, or terms of any third-party websites. We recommend reviewing the applicable terms and privacy policies before using any third-party site.

18. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence.

Any dispute arising from or relating to these Terms or your use of our website shall first be subject to an attempt at amicable resolution by contacting us at support@nestesleep.com.

If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands, without prejudice to your rights as a consumer under applicable EU law.

EU Online Dispute Resolution: As an EU-based business, we are obliged to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at

https://ec.europa.eu/consumers/odr. We are not obliged to participate in ADR proceedings, but you are welcome to use this resource.

19. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Nesté with respect to your use of our website and supersede all prior agreements, representations, and understandings.

21. Contact

If you have any questions, complaints, or requests relating to these Terms of Service or your order, please contact us:

Email: support@nestesleep.com

Website: nestesleep.com

We aim to respond to all enquiries within 2 business days.